Agents and Channels

Updated 9 months ago by Fran

Learn how to manage the users with access to your account and your channels integrated

Sandbox and Starter accounts won't see the Agents section as they can only have 1 user per account.
If you don't have any Facebook Messenger or API-based channel integrated, you won't see the Channels section.
  1. Agents. In Landbot platform, an agent is the person who deals directly with the client in case of human interaction option is chosen by customers. The agents are the users of your company who have access to the platform to talk to users through the channels added.



    Use this section to add new agents, manage their rights and change their avatars.
  2. Channels. In this area, you will able to manage your channels, create new ones and delete the ones you are not using anymore: 



    If you hover over a channel, you'll be able to
    1. Edit. Make edits on the channel like its name or the chatbot flow linked to it.
    2. Delete. Delete the channel - and the chatbot associated - permanently.
    3. Share. Using Social Media and a specific URL, the same you find in the original Share section.



How did we do?