The Keyword Jump feature allows you to create Conditional Logic kind of questions in WhatsApp and FB Messenger chat-bots. This feature is therefore available only in the Builder of the WhatsApp and FB Messenger integration:
Creating a Keyword Jump block is easy, the steps are:
- Click on Power-Ups;
- Select Keyword jump;
- Open the block and start setting the keywords;
- Once you have added all the keywords you need, connect them to the other blocks of your flow so when visitors click on them, they will taken to a specific paths;
Finally, always remember to connect the default option to a block in case the options you provide to the visitors don't apply to them.