Keyword Jump

Updated 3 weeks ago by Fran

The Keyword Jump feature allows you to create Conditional Logic kind of questions in WhatsApp and FB Messenger chat-bots. This feature is therefore available only in the Builder of the WhatsApp and FB Messenger integration:

Creating a Keyword Jump block is easy, the steps are:

  1. Click on Power-Ups;
  2. Select Keyword jump;
  3. Open the block and start setting the keywords;
  4. Once you have added all the keywords you need, connect them to the other blocks of your flow so when visitors click on them, they will taken to a specific paths;

It is fundamental to place the Keyword block after a Text type of question to allow users to type their answers.

Finally, always remember to connect the default option to a block in case the options you provide to the visitors don't apply to them.


How did we do?