General FAQ

Updated 1 week ago by Cris Villar

What is a landbot?

Landbot is a conversation that lives on your website. It can be a fullscreen conversation, a banner or just a live chat like widget. It's based on a CUI - Conversational User Interface - rather than NLP or ML. With buttons and other elements, we're able to better match user expectations, increase engagement and, finally, improve conversion!

Can I embed landbot into my website?

Sure thing! You can embed landbot on any website by just inserting an HTML snippet. You can choose between three different formats: full-page, banner and widget. https://landbot.helpdocs.io/article/ycXoMy4xLm-embed-into-your-website. 

What is a seat?

A seat is a user with credentials to enter the account. Additional seats are only available in Professional and Business plan. Each additional seat also comes with 5,000 extra chats per month, so if add seats if you need to manage more volume! Learn more.

Is there a limit to the data I can collect?

If you're on a Sandbox plan, each month you can collect any data of up to 10 chats from as many landbots as you like. If you want to enjoy up to 10,000 chats per month, upgrade to any of our previous accounts. 

Need more chats? Upgrade to a Professional or Business account to be able to add more seats: each seat comes with 5,000 extra chats for your account!

What can I do with my data once it's collected?

It's super easy to get your data out of Landbot when you need it. You can download data as an Excel (.csv) file, or use Zapier to do things with your data as it's collected. 

Save time and automate tasks by forwarding data to any URL you choose. It's called Webhooks, learn more here.

How much coding knowledge is required to use Landbot?

Zero! Building a landbot is as easy as dragging and dropping blocks, typing in messages and questions and connecting them with lines. Take advantage of our chatbot and design templates to have your landbot setup in minutes!

We provide you with the code and link you’ll need to embed or share your landbots (learn more), and it’s super easy to view and export your data.

But, if you like coding, take advantage of our Dev tools to customize your landbot, add extra functionalities to it or natively integrate it with any system! Learn more

What's landbot pricing?

In Landbot we offer 4 different pricing plans (each plan includes every feature in the previous plan):

  • Sandbox (free, limited to 100 chats per month).
  • Starter (10,000 chats, Conditional Logic and Messenger integration, 20€/mo with 1 seat).
  • Professional (remove branding, take over conversations as a human, starting at 50€/mo, additional seats for 15/mo/seat).
  • Business (API access and Callback, starting at 130€/mo, additional seats for 40/mo/seat).

    Learn more about our Pricing Plans here

    Which payments methods do you accept?

    Landbot is a prepaid online service, so all services are paid for upfront and before use by credit or debit card. We can’t support purchase orders, payments by PayPal, or send you an invoice that requests payment. However, manual invoices are available for users on the Business plan.

    After any order or payment, an invoice/receipt detailing the transaction, and showing it’s been paid, is sent to the billing email address for your account.

    We accept the following credit and debit cards:

    • Visa
    • American Express
    • MasterCard
    Do you offer discounts for students, teachers or NGOs?

    Sure thing! We offer discounts of up to a 50%, contact our support team for more information.

    Are there discounts for yearly plans?

    Oh yes! If you pay for a year in advance you save a 20% compared to paying per month. That means you get 12 months for less than the price of 10 months.

    Is my data safe?

    It is!  Learn more about the security in Landbot on this article.

    Can I hire you to build a chatbot / make custom developments?

    Yes!  If you are interested in a specific feature, or just want to transform your idea into a beautiful landbot but don't want to invest time building, contact us and we'll send you a proposal for your needs!


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